Our MOQ starts from just 500 pieces for most standard designs, significantly lower than industry average. For custom designs, MOQ is 1,000 pieces. This flexible policy allows you to test markets and manage inventory efficiently without major financial commitment.

We maintain ISO 9001:2015 certified quality management systems with multi-stage inspection processes. Each batch undergoes strength testing, dimensional checks, and surface quality verification. Our 280-person team includes dedicated quality control specialists ensuring consistency across all production runs.

Stock items ship within 7-10 days. Custom orders require 15-20 days production time. Shipping varies by destination: 15-25 days by sea, 5-7 days by air. We provide real-time tracking and maintain 98% on-time delivery rate globally.

Yes, we offer free samples for existing designs (customer pays shipping). Custom samples cost $50-100 depending on complexity, fully refundable with first order. Sample delivery takes 3-5 days by express courier worldwide.

Our products are certified for FDA (USA), LFGB (Germany), CE (Europe), and undergo regular SGS testing. All materials are food-safe and lead-free. We maintain current certificates for major international markets and can provide documentation for customs clearance.

We use specialized ceramic packaging achieving 99.8% damage-free delivery rate. All shipments are insured. In rare cases of damage, we replace goods immediately and work with insurance companies for claims. Our packaging expertise minimizes risks significantly.